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Last updated: 28 September 2026

These Terms and Conditions (“Terms”) apply to your use of www.bonamour.com.ng and to every order you place with Bonamour Nigeria (“Bonamour”, “we”, “us” or “our”), whether on the website, by WhatsApp or by phone. By using the website or placing an order, you agree to these Terms. Please read them carefully.

1. About us

Bonamour Nigeria is an online pharmacy based at 127 Candos Road, New London Estate, Baruwa, Ipaja, Lagos, Nigeria. We sell medicines, vitamins, supplements, medical devices, personal care and related health products.

Email: bonamournig@gmail.com
WhatsApp: 0916 577 4708
Phone: 0809 512 7000
Opening hours: every day, 8am to 10pm.

2. Who can buy

You must be at least 18 years old to create an account or place an order. If you order for a child or another person, you confirm that you are allowed to do so and that the information you give is correct.

3. Your account

  • You can check out as a guest, create an account, or sign in with your Google account.
  • You are responsible for keeping your login details safe and for all activity on your account.
  • Please tell us immediately if you think someone else has used your account.
  • We may suspend or close an account that is used for fraud, abuse or in breach of these Terms.

4. Products and product information

  • We make every effort to show products, pack sizes, ingredients and prices accurately. Packaging may change from time to time, and pictures are for illustration only.
  • Product descriptions are for general information. They are not medical advice and do not replace advice from your doctor or pharmacist. Always read the label and leaflet before use.
  • Food supplements are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
  • If you are unsure whether a product is right for you, message our pharmacist before you buy.

5. Prescription medicines and pharmacist checks

  • Some medicines can only be supplied with a valid prescription from a licensed doctor. We may ask you to send your prescription before we dispatch your order.
  • Our pharmacist may ask you questions about your health or the intended use of a product, to make sure it is safe for you.
  • We may limit quantities, or refuse or cancel an order, if we believe a product may not be safe or appropriate for you, if a required prescription is not provided, or if the order appears to be for resale or misuse. If you have already paid, we will refund you in full.

6. Prices and payment

  • All prices are in Nigerian Naira (₦). The product price shown is the price you pay for that product. Delivery fees are shown at checkout before you pay.
  • Prices and availability can change without notice. The price that applies is the one shown when you place your order.
  • If a product is listed at a clearly wrong price because of an error, we will contact you before dispatch. You can then pay the correct price or cancel for a full refund.
  • We accept online payment by card, bank transfer and USSD (processed securely by Paystack), direct bank transfer, and cash on delivery (Lagos State only).
  • For direct bank transfer, we process your order once the payment has reached our account.

7. Orders

  • When you place an order, you will receive an order confirmation. This confirms we have received your order; the contract is formed when we confirm or dispatch it.
  • If a product you ordered is out of stock, we will contact you to offer an alternative, a later delivery or a full refund for that item.
  • You can cancel an order free of charge before it has been dispatched by contacting us on WhatsApp or by phone.

8. Delivery

  • We deliver across Nigeria and can arrange delivery outside Nigeria on request.
  • In Lagos State, orders placed and confirmed before 12pm are usually delivered the same day.
  • Delivery times outside Lagos depend on your location and the delivery partner. Any delivery time we give is an estimate, not a guarantee.
  • Free delivery applies where it is shown at checkout for orders above the stated amount.
  • You can also collect your order from our store where local pickup is offered at checkout.
  • Please make sure your delivery address and phone number are correct and that someone is available to receive the order. If a delivery fails because of wrong details or no one is available, a further delivery fee may apply.
  • Please check your order when it arrives, including that seals are intact and expiry dates are valid.

9. Returns and refunds

For your safety and the safety of other customers, medicines and health products that have left our care cannot be resold. We therefore accept returns only in the following cases:

  • you received the wrong item;
  • the item was damaged, leaking or had a broken seal when delivered;
  • the item was expired or close to expiry when delivered.

To make a claim, contact us on WhatsApp at 0916 577 4708 within 48 hours of delivery, with your order number and clear photos of the item and packaging. Keep the item unused and in its original packaging. If your claim is accepted, we will replace the item or refund you in full, including the delivery fee for that item. Refunds are made to the original payment method, or by bank transfer for cash on delivery orders, usually within 7 working days of approval.

We cannot accept returns of items that have been opened or used, or that were bought correctly but are no longer wanted, except where the law requires otherwise. This does not affect your rights under the Federal Competition and Consumer Protection Act 2018.

10. Promotions and discounts

Coupons, discounts and special offers are subject to their own conditions, may be limited in time or quantity, and cannot be exchanged for cash. We may withdraw an offer at any time.

11. Use of the website

  • You must not misuse the website, for example by attempting to hack it, placing fake orders or copying our content for commercial use.
  • The website content, including text, images and logos, belongs to Bonamour or its licensors. Product names and brands belong to their owners.
  • We try to keep the website available and error-free, but we cannot guarantee that it will always be uninterrupted or free from errors.

12. Limitation of liability

We supply products in line with the manufacturer’s instructions and the information available to us. To the extent permitted by law, we are not responsible for any loss or harm caused by using a product against the label, the leaflet or professional advice, or for indirect losses. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits any liability that cannot be limited under Nigerian law.

13. Privacy

We handle your personal information in line with our Privacy Policy, which forms part of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published on this page when you place the order. We will change the “Last updated” date at the top when we make changes.

15. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please contact us first and we will do our best to resolve it quickly. If we cannot resolve it, the courts of Lagos State will have jurisdiction, without affecting your right to contact the Federal Competition and Consumer Protection Commission.

16. Contact us

Bonamour Nigeria
127 Candos Road, New London Estate, Baruwa, Ipaja, Lagos, Nigeria
Email: bonamournig@gmail.com
WhatsApp: 0916 577 4708
Phone: 0809 512 7000

Have a Question? Contact Us !