Last updated: 28 September 2026

Returns and refunds

For your safety and the safety of other customers, medicines and health products that have left our care cannot be resold. We therefore accept returns only in the following cases:

• you received the wrong item;
• the item was damaged, leaking or had a broken seal when delivered;
• the item was expired or close to expiry when delivered.

To make a claim, contact us on WhatsApp at 0916 577 4708 within 48 hours of delivery, with your order number and clear photos of the item and packaging. Keep the item unused and in its original packaging. If your claim is accepted, we will replace the item or refund you in full, including the delivery fee for that item. Refunds are made to the original payment method, or by bank transfer for cash on delivery orders, usually within 7 working days of approval.

We cannot accept returns of items that have been opened or used, or that were bought correctly but are no longer wanted, except where the law requires otherwise. This does not affect your rights under the Federal Competition and Consumer Protection Act 2018.

For full details, see our Terms & Conditions. Questions? WhatsApp 0916 577 4708, call 0809 512 7000 or email bonamournig@gmail.com.